Lets talk about one of our exciting features, the Dochase Click-to-talk.
Click-to-Call also known as Click-to-Talk by Dochase enable customers to call advertisers, services or subscribe by clicking an advert.
With this you get direct leads. Its a type of digital communication in which a person clicks a button or text in order to be connected with product or advertiser in real-time. So if you do not have a site or you have a site and require quick action on ads, use Click-to-Call.
In recent times, most people access the internet on their mobile phones while a very small percentage use desktop. Browsing to get solution to a given problem, for faster access, at anytime and anywhere, most users prefer mobile phone.
Click-to-Call also known as Click-to-Talk refers to a type of digital communication in which a person clicks a button or text in order to be connected with another individual in real-time. These connections can occur via phone call, SMS or Voice-over-Internet-Protocol (VoIP).
Click-to-Call makes it easy for customers to just click on the call icon (on your website, display banner, paid search ad or any other type of digital content) and the customer is delivered directly to someone that can help them, instead of copying and pasting your phone number, typing your phone number on another calling device or trying to memorize it, all of which takes so much effort and properly make the client loose interest.
This feature, reduces friction for your target customers. For a customer to click on an ad, are quick leads as they have already shown interest in your product or service and want to find out more, they can at the long run be converted to paying and valuable customers.
By using a tracking package, your company also gains greater insight into callers. You can use unique numbers for each campaign and know what’s driving calls. This allows you to tweak and refine your pitch and your call-to-action to drive more business.
Benefits of Click-to-Call for Brands and Customers;
- Allows your web site visitors to have a fast and an easier way of contacting you.
- Increases online purchase as customers can get details and help when they need it.
- Lead identification; captures customers phone number for future targeting/retargeting.
- Generates insight on the digital content which generates the most number of leads and inquires.
- Improves customer retention as they can rely on you for good services when they need to.
- Increase sales and brand loyalty; improves customer satisfaction and loyalty.
- No dialing or remembering numbers.
- The ability to customize who receives calls with automation features.
As the number of internet users keep growing by the day, people still need to communicate with a real person rather than sifting through a bunch of information online. Potential customers appreciate communication with an actually person and find it more efficient way to resolving problems or getting more information.
It is for all of the above that Dochase has started the Click-to-Call feature to enable brands improve sales, brand loyalty and customer acquisition without having to put themselves or their target customer through any form of stress. Click-to-call can be very convenient for reaching out to your potential customers or leads and important when potential customers want to reach you as well. Click-to-call can increase the likelihood of your lead making contact with you.